透明Logo

Frequently Asked Questions

About Tmai

Tmai Holding Co., LTD is located in Jinhua, Zhejiang Province, China. Since 2012, we have specialized in the manufacturing of high-quality aluminum cookware for customers around the world.

Our manufacturing facility covers approximately 90,000 square meters and is supported by more than 500 experienced employees, enabling efficient production and reliable delivery.

Tmai combines large-scale manufacturing capabilities, continuous innovation, strict quality control, and responsive customer service to deliver high-quality cookware with excellent value.

Products & Manufacturing

We specialize in aluminum cookware, including frying pans, saucepans, stockpots, cookware sets, and other kitchen essentials for residential and commercial use.

Yes. We are committed to producing cookware that meets high standards for safety, sustainability, and environmental responsibility.

Our quality control process covers raw material inspection, in-process monitoring, and final product inspection to ensure consistent quality and performance.

OEM & ODM Services

Yes. We provide both OEM and ODM services, supporting private label projects, customized products, and new product development.

Yes. We can customize cookware designs, coatings, handles, logos, packaging, and other specifications according to your requirements.

MOQ varies depending on the product type and customization requirements. Please contact our sales team for specific details.

Orders

Our order process is simple and efficient: requirement discussion, quotation, sample approval, order confirmation, production, quality inspection, packaging, and shipment. Our team will keep you informed throughout each stage to ensure a smooth and successful experience.

Shipping

Production and shipping schedules depend on the order quantity and customization requirements. We will provide an estimated shipping date once the order is confirmed.

Shipping costs are based on factors such as order volume, weight, destination, shipping method, and current freight rates.

Return Policy

At Tmai, customer satisfaction is our top priority. We take great care to ensure that every product meets our quality standards before shipment. If you experience any issues with your order, we kindly ask that you contact us within 7 days of receiving the goods. Our team will carefully review the situation and work closely with you to find a fair and satisfactory solution as quickly as possible.

Please contact our customer service team at chinatm@tmai-cn.com with your order information and details of the issue. We will guide you through the return process if applicable.

Send Us a Message

If you have any questions or need a quotation, please feel free to leave us a message. Our team will get back to you within 24 hours.

01 /

EMAIL US

02 /

GET IN TOUCH